I'm a Docker Developer/ Customer Service Representative with years of experience in tech industry with in Configuration Management, System Administration, SupportandMaintenance in environments like Red Hat Enterprise Linux, CentOSand expertise in automating builds and deployment process using Python and Shellscripts with focus on DevOps tools and AWS and Azure Cloud Architecture. Implemented a production ready, load balanced, highlyavailable , faulttolerantKubernetes infrastructure. Containerized all the Ticketing related applications - SpringBoot Java and Node.Js applications using Docker. Created required components to enable a private, internal only cloud infrastructure. Designed and documented CI/CD tools configuration management. Installed and configured Nexus repository manager for sharing artifacts between internal teams and created. Developed, maintained and enhanced pre and post build scripts (Shell and Python) And handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Resolved an average of 370 inquiries in any given week and consistently met performance benchmarks in all areas. Helped company attain the highest customer service ratingsβearned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
- HTML5
- JavaScript
- jQuery
- Ajax
- C#
- Java
- Hourly Rate$56 / Hr
- Total Earned$9640
- Experience10 Years