Getting an Invoice
Our invoicing system works as follows:
Each ending week clients will get an invoice indicating the past week's charge hours and the corresponding amount. Invoices will be generated on Sundays for card/debit card payments and on Mondays for Paypal payments respectively.
If the payment has failed or didn’t occur the unpaid invoices will be generated on Tuesday accordingly. This invoice format applies to both standard billing, which is based on tracked hours, and manual payments.
F.A.Q.
What will happen with my previous invoices?
The previous invoices and the details of the latter won’t be changed.
Will I immediately get an invoice after the payment?
According to the new system of invoice generation, you’ll get the invoice at the end of the week. E.g. client paid on Monday, the invoice will be generated on the weekend.
What happens if I pay for multiple unpaid invoices?
In case of paying the whole outstanding balance that includes multiple unpaid invoices, the client will get the same number of invoices with the changed status - paid invoices. The unpaid invoices will be updated immediately.
How to download invoice?
Invoices can be download by the client from the Contract or Reports pages.
1) From your dashboard, go to Reports -> Payments -> Choose Date -> Download
2) Go to Contracts page -> Choose Date -> Download
How to edit invoice data?
If you wish to add additional information to your invoice, you can edit in by clicking on side menu
1) My Account -> Account -> Edit -> Save
Once you add this information, your previous invoice data will be updated and new information will be added.