Privacy Policy

Introduction

We have developed this Privacy Policy to explain how we collect and use information that you provide via our Site or when you register for our services. Please review this Privacy Policy before you give us any information. By using our Site or registering for our Services, you consent to the collection and use of your information as described in this Policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. The policy is intended to be read in conjunction with our Terms of Service.

Purposes of processing

  • What is personal Data?

    We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.

  • Why do we need your personal data?

    We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the Site. If you are registering with us, you will be asked to click to agree to provide this information in order to access our services or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our Site.

  • The types of personal information we collect and hold

    We collect personal information about our users in order to provide our services, and customer support. Our services and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

    Not all information requested, collected, and processed by us is"Personal Information" as it does not identify you as a specific natural person. This will include majority of "User Generated Content"that you provide us with the intention of sharing with other users. Such "Non-Personal Information" is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.

    In some situation users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

    In some situations users may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

  • How we collect personal information

  • Information that you specifically give us

    While you use our services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.

    We may request, collect, or process the following information:

    • Account Details - username, password, profile picture.
    • Contact Details - email address, phone number.
    • Location Details - physical address, billing address, timezone.
    • Identity Details - full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill), photograph of the user.
    • Financial Information - credit card details, wire transfer details, payment processor details (e.g. skrill, paypal), tax numbers.
    • User Generated Content - project descriptions and attachments, bid description, user profiles, user reviews, contest descriptions and attachment, user messages etc.

  • Information that we collect from other sources

    Users can give permission for us to connect to their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Users can stop us from collecting data from other platforms by removing our access on the other platform or by contacting our support team.

    Users have the ability to invite non-users to our platform by providing contact details such as email address. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of the invite systems.

    Your payment provider may transmit information about the payment that we may collect or process.

    In some situations, personal information of users may be collected from public sources.

    We may collect or process the following information:

    • Basic Details - username, profile picture.
    • Contact Details - email address, phone number.
    • Location Details - Physical Address, billing address, timezone.
    • Financial Information - payment account details (e.g. PayPal email address and physical address), and wire transfer details.
    • List of contacts - email provider address book.
    • User Generated Content - user profile.

  • Information we collect as you use our service

    We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

    In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.

    When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

    We may collect or process the following information:

    • Metadata IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.
    • Device Information - device identifier, device type, device plugins, hardware capabilities, etc.
    • Location - GPS position.
    • Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.

  • How we use personal information

    The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

    • to provide the service you have requested;
    • to facilitate the creation of a Project Contract (see Terms of Service for more information);
    • to provide technical or other support to you;
    • to answer enquiries about our services, or to respond to a complaint;
    • to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
    • to allow for debugging, testing and otherwise operate our platforms;
    • to conduct data analysis, research and otherwise build and improve our platforms;
    • to comply with legal and regulatory obligations;
    • if otherwise permitted or required by law; or
    • for other purposes with your consent, unless you withdraw your consent for these purposes.

    The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):

    • when a user has given consent;
    • when necessary for the performance of a contract to which the user is party;
    • processing is necessary for compliance with our legal obligations;
    • processing is necessary in order to protect the vital interests of our users or of another natural person.
    • processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.

    We use automated decision when helping matching users to jobs. The primary way this occurs is through how we rank users. These rankings are produced by analysing user generated content, user activity and the outcome of jobs; in this context, user generated content will include reviews that users receive when completing jobs. More information on these ranking guides can be found in our community articles. Automated decision making is also used to recommend potential jobs to our users and as a part of our marketplace security systems.

  • When we disclose personal information

  • Our third party service providers

    The personal information of users may be held, transmitted to or processed on our behalf outside Armenia, including 'in the cloud', by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

    Our third party service providers include:

    • Cloud hosting, storage, networking and related providers
    • SMS providers
    • Payment and banking providers
    • Marketing and analytics providers
    • Security providers

  • Our Affiliates

    We may share your data with our affiliates and subsidiaries bearing the Ithire brand for business, operational, promotional and marketing purposes.

  • Selected Advertisers

    We sometimes work with advertisers or other third parties to serve ads targeted to your interests, or to collect data for conversion tracking (that is, what actions you take after you click on an ad). We do on occasion provide our service subscribers’ postal mailing addresses (but not your email address) to selected advertisers who wish to reach you by mail.

  • Sale or Transfer of Business or Assets

    We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, data we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such data may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal data provided through our services in a manner that is consistent with this Privacy Policy.

  • Other disclosures and transfers

    We may also disclose your personal information to third parties for the following purposes:

    • if necessary to provide the service you have requested;
    • we receive court orders, subpoenas or other requests for information by law enforcement;
    • if otherwise permitted or required by law; or
    • for other purposes with your consent.

    As we are a global company, with offices around the world, your personal information may be processed by staff in any of our offices.

  • Cookies & Similar Technologies

    We, or third-party service providers acting on our behalf, may use cookies or web beacons on our Site. A cookie is a small text file that may be stored on the hard drive of your computer when you access the site. A web beacon is an electronic image used to recognize a cookie on your computer when you view a web page. We may use cookies and web beacons to collect non-personal data from you, including your IP address, browser type, the time and length of your visit, the pages of the site you visit and other clickstream data. This information may be used in order to:

    • recognize you when you return to the site;
    • improve and personalize your experience on our site;
    • provide you with customized advertising; and
    • monitor site usage and analyze the behavior of site visitors.

    We do not collect any personal data through our use of cookies and web beacons, and we do not combine the non-personal data we collect through them with any of your personal information. You may decline cookies, but by doing so, you may not be able to use certain features on our site. You also may be able to make some web beacons unusable by rejecting cookies. Check the “Help” menu of your browser to learn how to change your cookie preferences.

  • Disabling Cookies

    You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.

    If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.

  • Third Party Sites

    This Privacy Policy only addresses the collection, processing and use (including disclosure) of data by us. This site may contain various links to third-party websites. These sites may provide additional information, goods, services and/or promotions. These sites are owned and operated independently of Ithire, and have their own separate privacy and data collection practices. Any information you provide to these Websites will be governed under the terms of their privacy policy, if any. We have no responsibility or liability whatsoever for the independent actions or policies of these independent sites, and is not responsible for the content or privacy practices of such sites.

  • Third party applications

    Through the Ithire API it is possible for users to grant third party applications access to their Ithire account. Depending on the permissions that are granted, these applications may be able to access some personal information or do actions on the users' behalf. These third party applications are not controlled by us and will be governed by their own privacy policy. Users are able to remove third party applications from access their data through their settings.

  • Security

    We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.

  • Data Retention

    We will retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will also keep your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We retain archived copies of your information as required by law or for legitimate business purposes.

  • Your California Privacy Rights

    If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.

    California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes.

    We have not and do not transfer information to third parties for direct marketing purposes. In the event we decided to do so in the future, we would provide affirmative consent and opt-out procedures.

    The California Consumer Privacy Act (CCPA) provides consumers who reside in California with rights regarding their personal data, which you can read in full detail.

  • Policy on Children

    Our Site is not directed to children under 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.

  • Your Rights

    • Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal data that we may carry out beyond the original purpose; or (v) the transfer of your personal data outside the EEA. Please note that your use of some of the Site may be ineffective upon opt-out.
    • Access. You may access the information we hold about you at any time via your profile/account or by contacting us directly.
    • Amend. You can also contact us to update or correct any inaccuracies in your personal data.
    • Move. Your personal data is portable i.e. you have the flexibility to move your data to other service providers as you wish.
    • Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.

    If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.

  • Complaints

    We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at: [email protected]. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.

  • Contact Information

    We welcome your comments or questions about this Policy. You may contact us in writing at: [email protected].