- Hourly Rate$56 / Hr
- Total Earned$9640
- Experience10 Years
I'm a Docker Developer/ Customer Service Representative with years of experience in tech industry with in Configuration Management, System Administration, SupportandMaintenance in environments like Red Hat Enterprise Linux, CentOSand expertise in automating builds and deployment process using Python and Shellscripts with focus on DevOps tools and AWS and Azure Cloud Architecture.
Implemented a production ready, load balanced, highlyavailable , faulttolerantKubernetes infrastructure.
Containerized all the Ticketing related applications - SpringBoot Java and Node.Js applications using Docker.
Created required components to enable a private, internal only cloud infrastructure.
Designed and documented CI/CD tools configuration management.
Installed and configured Nexus repository manager for sharing artifacts between internal teams and created. Developed, maintained and enhanced pre and post build scripts (Shell and Python)
And handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Resolved an average of 370 inquiries in any given week and consistently met performance benchmarks in all areas.
Helped company attain the highest customer service ratings—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
- Hourly Rate$53 / Hr
- Total Earned$22225
- Experience9 Years
I am a professional Brand Journalist/ Business Activity Monitoring and have a solid experience as a Full Stack developer. I have researched, documented, wrote and conveyed news in an honest, ethical and objective standard, Interviewed people in a wide range of social circumstances, constructed contacts and sources for use in future stories. I have covered a wide range of topics, including breaking and local news, crime and court proceedings, health and fitness, dining, travel and entertainment. I have done internet research on prospective articles, arranged interviews via phone and email, prepared expense reports and invoices, updated and maintained contacts' database.
During my working years I have used Adobe programs to design flyers and event schedule, conducted interviews with participants at event, managed social outlets that covered the Rally, updated Twitter accounts, Insagram, Facebook, published event overview. I have generated and contributed story ideas using beat sources and contacts, edited news stories on, did research using internet, contacts, and media sources, delivered on-air coverage and breaking news. Worked closely with content and layout editors, planning publication materials for release according to deadlines Proficient in Adobe Illustrator and Photoshop.
As a business development analyst I have organized and facilitated sales promotion programs and participation seminars. Managed third-party incentive program, including developing and maintaining agreements, monitoring payments and monitoring performance. Monitored financial success of carrier participants' track performance and transitioned carriers through different participation tiers as needed. Independently developed training materials and gave frequent presentations to educate multiple Implementation Teams about tax incentives. I have created and maintained current revenue data and business leads. During my working years I led website redesign with improved content and conversion rate driven by consumer analysis. I have implemented operational improvements based on time studies, activity tracking & analysis, provided logistics training for new sales representatives & service providers, created a user-friendly user manual for the IMS.
I am quick to learn new systems and it would be fantastic to work with you, so please get in touch to discuss your upcoming project. I am open to provide You excellent services for your needs.
- Hourly Rate$50 / Hr
- Total Earned$18625
- Experience9 Years
Hi there! I am Erick. I am a professional Senior appeals analyst and big data developer. I have documented business processes and have analyzed procedures to see that they would meet changing business needs. I have maped current processes and offered recommendations for improvement. Accurately working as back-up to subject matter expert to improve workflow efficiencies I have substantiated problem solving and analytical skills through presentations and written reports. I have easily grasped numerical concepts and understood financial information. During my working years I have utilized strong problem solving skills and analytical skills to drive productivity. I have been responsible for designing reports and analytic solutions, gathering reporting requirements and documenting business processes as needed. I have handled ad-hoc data requests, developed dashboards and scorecards in Power BI, complex reports using SSAS and SSRS, write SQL/T-SQL queries and made sure the output data meets expectations.
As an experienced analyst I have worked independently with users to collect enterprise and customer reporting requirements and managed timelines and expectations. Also I have been engaged with other teams, departments and stakeholders to make sure all the reporting solution development requirements were well documented, fully understood and delivered per expectations. I have performed data mining, trend/predictive analysis and statistical analysis leading to decision support capabilities. As a big data developer I have demonstrated hands-on experience with SQL to pull and manipulate data from structured databases creating compelling, clear, and persuasive data visualizations. I have demonstrated proficiency in summarizing and presenting the results of analyses to non-technical audiences. Proficient with Microsoft Excel and PowerPoint. Let me also mention that I have a working knowledge of Hadoop-based platforms and tools, advanced knowledge of statistics: comparisons and tests of significance, statistical modeling experience or experience working in an agile management environment. I am well known with the data visualization literature and best practices, have completed an on-the-job technology or analytics training program and Optum’s technology development program.
My inspirations are my projects and the positive feedback of my clients. I endeavor to build professional and qualitative long-term relationships with my clients. And it would be fantastic to work with you.
