Homer Morrison

Skills

• HTML5
• JavaScript
• PHP
• Shopify
• Woocommerce

Full Stack/Multimedia Developer/ Customer Service Representative

I am a Multimedia Developer and Customer Service Representative with experience of 12 years. Designed and developed eLearning books with iBooks Author. Updated interactive projects in Captivate 7, using PowerPoint slides for initial content. Created Text To Speech audio content in Captivate 7. Designed user interface for 5 different interactive multimedia training courses as well as developed the training lessons using various tools such as Adobe Captivate, Flash, Actionscript 3.0, XML, HTML, Javascript. Designed and developed interactive e-Learning courses for large corporate organizations with the use of Flash, Adobe Edge, HTML, XML, Captivate, Storyline and Camtasia.Built interactive kiosks for nation's top builders based on Flash utilizing MySQL databases. Researched and implemented new technologies to add as modular upgrades to core products offered. Interfaced with clients, analyzed requirements, conducted research, created technical documents. Created interactive simulations and developed web applications. Created graphics, user interfaces and animations, and edited videos and audios. Utilized custom graphics, event displays, logos, illustrations, book covers, and flash media to showcase the ASC agenda. Launched PHP email newsletter signup and developing an online store for selling ASC memorabilia. And as a Designed user interface for 5 different interactive multimedia training courses as well as developed the training lessons using various tools such as Adobe Captivate, Flash, Actionscript 3.0, XML, HTML, Javascript. Designed and developed interactive e-Learning courses for large corporate organizations with the use of Flash, Adobe Edge, HTML, XML, Captivate, Storyline and Camtasia. And as a customer service representative handled customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Resolved an average of 370 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees. Helped company attain the highest customer service ratings—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Reviews