Frank Jones

Skills

• JavaScript
• Bootstrap
• ANGULAR 4
• Node js
• Wordpress
• PHP
• MySql
• Magento
• C++
• Java
• Python
• Jade

Power BI Coder and Customer Service Representative

10 years of experience in coding BI applications utilizing SQL server, BI stack, Power BI, Tableau. Generated ad-hoc reports in Excel Power Pivot sheared them using Power BI to the decision makers for strategic planning. Designed ETL using SSIS Packages to reprocess any data at any time using Reprocess Logic. Developed T-SQL scripts for performing automation tasks. Used N-tier architecture for presentation layer, the business and the data access layers and were coded using C#, worked with Agile methodology for application development. Designed, deevloped, maintained application using VB.NET, C#. Implemeted business logic in the form of custom class written in C#. Developed SQL queries to validate the data such as checking duplicates, null values, trucated values and ensuring correct data aggregations. Explored data in a variety of ways and across multiple visualizations using Power BI. Contributed in the development of knowledge transfer documentation. And handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Resolved an average of 370 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). Helped company attain the highest customer service ratings—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

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