We faced a significant hurdle when our database encountered an intricate interaction problem with SendGrid, crucial for our newsletter subscribers. It was Sharlene, the hero of the hour, who swooped in the very next day and swiftly vanquished the challenge, all within a mere day. I cannot emphasize enough the sheer magnitude of Shauna's remarkable communication prowess. Her prompt and efficient actions during this crucial moment were truly awe-inspiring, leaving an indelible mark on our team's collective experience.